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Product Manager
vonage · Wrocław, Lower Silesia · Posted 14 days ago
"Own the provisioning, registration, and number-management roadmap for Vonage's omnichannel Contact Center, spanning WhatsApp, RCS, 10DLC, and voice."
Product Manager – Channel Management
Vonage Product Management Mission: We bridge technology and business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop, and execute state-of-the-art products and features. Our output changes the communications game.
Why this role matters
Reporting to the Head of Vonage Contact Center, you will play a pivotal role in shaping how businesses connect with their customers across every digital and voice channel. Channel Management is at the heart of the Vonage Contact Centre platform — enabling administrators to configure, register, and manage the full suite of communication channels that power customer interactions.
Your work will directly determine how easily our customers set up and run WhatsApp, webchat, email, SMS, RCS, voice, and more. By owning the provisioning flows, registration processes, and CPaaS account management capabilities, you will ensure that Vonage remains the easiest and most powerful platform for omnichannel customer engagement.
Potential Next Career Move: Senior Product Manager.
Your key responsibilities
Channel Configuration & Administration
- Own the end-to-end product vision and roadmap for channel setup and management within the Vonage Contact Centre platform.
- Drive the development of intuitive provisioning flows for digital channels including WhatsApp, webchat, and email setup frameworks.
- Define and improve the administrator experience for channel binding, configuration, and lifecycle management.
Messaging Channel Registrations
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This posting is sourced from vonage's own career site — applying takes you there directly.
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There are 25 open roles at vonage right now. This role is one of 2,415 Product Manager openings and centers on Product Management, Messaging Compliance, 10dlc, and Voice.
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