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Product Support Analyst
D2L · Ontario, CA · Posted 7 days ago
"Be the escalation point for enterprise, higher-ed, and K-12 D2L administrators, diagnosing complex issues and turning root causes into product defect and feature reports."
We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.
Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams . T hrough a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments .
Successful candidates must have strong analytical skills and be creative problem solvers . They will be able to make accurate risk assessments and d emonstrate above-average attention to details and competencies . They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.
HOW YOU'LL MAKE AN IMPACT:
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This posting is sourced from D2L's own career site — applying takes you there directly.
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There are 25 open roles at D2L right now. This role centers on SQL, Troubleshooting, Customer Service, and Analytical Skills.
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