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Product Support Engineer - Americas
ashby · Remote - US · Posted 100 days ago
Own complex technical investigations as the bridge between Support and Engineering, setting the bar for escalation quality and shaping how a growing AMER team operates.
HELLO!
I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Product Support Engineer in AMER.
We’re expanding our global Support team to provide 24/7 coverage across time zones. You’ll join a growing AMER Support Engineering team of three and contribute to how we support customers across the region. We staff across regions rather than relying on on-call rotations; we’ll discuss the specific schedule for this opening during the process.
NOT SURE WHICH SUPPORT ROLE IS RIGHT FOR YOU?
We’re hiring for both Product Support Specialist and Product Support Engineer roles.
- The Specialist role focuses on helping customers navigate the product and reach successful outcomes.
- The Engineer role focuses on technical investigation, debugging complex behavior, and understanding how systems work.
Please choose the role that best reflects your experience and interests rather than applying to both. If another Support role seems like a closer match, we’ll consider that in our review.
ABOUT THE ROLE
Support Engineering is the technical layer between frontline Support and Engineering. You’ll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows—using application behavior, logs, databases, and customer context to determine whether an issue can be resolved through Support or represents a product defect.
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This posting is sourced from ashby's own career site — applying takes you there directly.
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This role is one of 88 Support Engineer openings in Remote and centers on L3 Technical Support Experience, Apis, Debugging, and Logs Analysis. There are 77 open roles at ashby right now.
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