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Product Support Engineer - Medical Device Service
Johnson & Johnson · Santa Clara, CA · Posted 10 days ago
Serve as the Tier 2 escalation expert for complex medical device field failures while shaping service readiness for new products before launch.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Quality
Job Sub Function: Customer/Commercial Quality
Job Category: Professional
All Job Posting Locations: Santa Clara, California, United States of America
Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
The Product Support Engineer (PSE) acts as the primary technical liaison between internal technical groups (Engineering/Quality/Manufacturing) and the various internal and external sub departments of the Service organization. Responsible for new product service readiness, install base sustaining support, life cycle and change management, product technical training and service documentation.
RESPONSIBILITIES Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position includes the following core responsibilities:
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This posting is sourced from Johnson & Johnson's own career site — applying takes you there directly.
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There are 1,974 open roles at Johnson & Johnson right now. This role is one of a handful of open Support Engineer roles in Santa Clara, CA and centers on Field Service, Technical Support, Electronic Documentation Systems, and Gmp.
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