Product Support Specialist

WHAT WE’RE LOOKING FOR

We are looking for a dedicated specialist to join our Global Customer Support team and champion our users every day. Reporting to Sharon in the Customer Support Org —a leader committed to hands-on mentorship, skill-building, and internal mobility—you will work alongside a supportive, cross-functional team that treats customer feedback as business intelligence. In this role, you will tackle meaningful work puzzles and ensure our customers receive world-class solutions. If you thrive on problem-solving, critical thinking, learning, and working with a team that celebrates different perspectives, this role is for you.

WHAT YOU’LL BE WORKING ON

• Helping our customers by email, chat, or phone — making sure they feel heard, supported, and successful.
• Troubleshooting issues and guiding customers to the best solutions, while also sharing tips to help them get the most from our products.
• Working closely with teammates and other departments to solve tricky challenges and improve the overall customer experience.
• Spotting opportunities to automate repetitive work.
• Playing a key role in keeping our customers happy and engaged by delivering service that’s friendly, reliable, and solution-focused.

WE’D LOVE TO HEAR FROM PEOPLE WITH

• 1+ years’ experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment.
• A genuine passion for delivering excellent customer service and creating positive experiences.
• Critical thinking skills and ability to think on your feet while being a quick learner
• Strong communication skills in both spoken and written form, with confidence engaging customers by phone, email, or chat.
• Flexibility to work across varying shift times to best support our global customers.
• A collaborative mindset, eagerness to learn, and the ability to adapt in a fast-moving environment

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