Program Analyst I

Agency Dept of Health and Human Services Division HEALTH BENEFITS Job Classification Title Program Analyst I (NS) Position Number 60042730 Grade NC17 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work The Policy Supervisor oversees the development, implementation, and maintenance of Medicaid policies for North Carolina, ensuring they remain accurate, compliant, and aligned with state and federal requirements. The position leads a team responsible for researching, drafting, and updating policy across Medicaid programs while supporting operational decision‑making. It collaborates daily with internal and external stakeholders to review policy impacts and resolve issues affecting program consistency and effectiveness.

This role ensures that Medicaid services are delivered in a manner consistent with established policy standards and regulatory expectations. This position operates within Member Operations for the Division of Health Benefits.

Key Duties Include: – Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements.

– Supervise a team responsible for researching, drafting, and updating Medicaid policies across program areas.

– Review policy impacts to support operational decisions and ensure consistent application of Medicaid program requirements.

– Collaborate with internal and external stakeholders to address policy questions, evaluate program needs, and support issue resolution.

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