Project Manager (Routing)

Why this role matters:

The Technical Routing & Quality team is focused on three key objectives: reducing technical debt, automating core business processes, and investing in growth areas. As Project Manager, you will play a key role in delivering these objectives by providing the structure, coordination, and delivery rigour needed to support the modernisation of Vonage’s global routing infrastructure while maintaining 24x5 operational continuity. You will oversee a complex, multi-year programme spanning infrastructure migration, automation development, and operational model changes, ensuring initiatives are delivered on time and within scope, risks are proactively managed, senior stakeholders are kept informed, and cross-functional teams remain aligned.

Your key responsibilities:

• Own end-to-end delivery of Technical Routing & Quality initiatives, including the IBM-to-AWS SMS and voice migration, routing automation programmes, and supplier/carrier onboarding improvements.
• Develop and maintain project plans, timelines, RAID logs, and status reports to track progress, dependencies, risks, and milestones across active workstreams.
• Facilitate Agile ceremonies, including sprint planning, stand-ups, and retrospectives, as well as steering meetings across distributed, multi-timezone teams.
• Coordinate cross-functional dependencies across Engineering, Carrier Partnerships, Product, Finance, and Operations, ensuring alignment on deliverables and priorities.
• Manage stakeholder communications by providing clear, concise updates to senior leadership and external partners, while following up with suppliers and carriers to keep milestones on track.
• Proactively identify, assess, track, and escalate risks and issues, driving resolution across team boundaries; support vendor management and operational transitions, including on-call rota changes and Apps/API platform consolidation.
• Maintain project documentation, audit trails, and knowledge transfer in Jira and Confluence, while driving continuous improvement in project planning and execution practices.
• 5+ years of project or programme management experience, ideally in telecom, CPaaS , or SaaS
• A proven track record of delivering projects to deadline
• Strong command of project management methodologies (Agile/Scrum and/or waterfall) and tooling (Jira, Confluence, MS Office, Power BI)
• Strong supplier and vendor management skills, with demonstrable experience chasing milestones and holding suppliers to account
• Ability to manage multiple concurrent workstreams with competing priorities and dependencies
• Excellent stakeholder management skills — comfortable presenting to and influencing senior leaders
• Strong written and verbal communication skills; able to translate technical complexity into clear business language
• Experience working with distributed, multi- timezone engineering teams

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