Recruiting Operations Consultant

Hi, I’m Casey, Head Customer Success Management and Customer Education at Ashby. I’m thrilled to be hiring our first EMEA-based Recruiting Operations Consultant to support Strategic, Mid-Market, and Startup customers in the EMEA region. In this role, you’ll be part of the Customer Education team, blending 1:1 customer consulting, CSM enablement, and educational content creation to scale advanced recruiting operations expertise, strengthen CSM RecOps literacy, and help customers achieve measurable recruiting outcomes.

You’ll also collaborate with Professional Services to scope and deliver paid consulting engagements (SOWs), helping shape and evolve offerings such as Process Optimization and Fractional RecOps — and, when needed, building reports or processes on behalf of customers to support their goals.

DAY-TO-DAY, THIS LOOKS LIKE:

• Delivering high-impact consulting via RecOps Connects (complimentary 1:1 engagements) and paid engagements, focused on recruiting strategy, analytics interpretation, and operational best practices.
• Partnering with AEs, CSMs, and Professional Services to scope, sell, and deliver paid consulting engagements using the RecOps SOW framework.
• Translating 1:1 consulting insights into scalable education — Academy courses, guides, webinars, and segment-specific playbooks — that go beyond “how” to explain “why.”
• Contributing to advanced product education (e.g., interpreting Quality of Hire dashboards, building analytics strategies) and shaping our most sophisticated Customer Education offerings.
• Partnering closely with the Product Team to distill your observations into tangible feedback.
• Enabling CSMs on foundational RecOps strategies and tactics.

YOU COULD BE A GREAT FIT IF

…