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Region Operations Specialist
Mazda · Oakbrook Terrace, IL · Posted 25 days ago
Lead regional dealer communications and operational initiatives while driving performance optimization across the Mazda dealer network.
Job Description Day-to-day support of regional field operations team and management of dealer facing regional administrative functions, inclusive of DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, Vehicle Incentives and Aftersales Operations. The Regional Ops Specialists would also be responsible for answering inquiries from dealers on policies, procedures and processes, inclusive of warranty questions, labor rate and parts markup increases, while providing an exceptional level of service to the Mazda dealer network. These positions successfully collaborate with region leadership and field team to identify opportunities to optimize dealer performance, spearhead program administration, analyze and report on key metrics, manage department budget, and ensure effective communications between management, field, and dealers.
Communication Support 30%
- Develop regular Region to Dealer communications for respective assigned area: Aftersales, Incentives, Sales Planning, Parts Sales or Mazda Program Generalist.
- Manage proper messaging, timing, activities, and effective administration of assigned area.
- Develop regular Region to Field communications of out-of-line conditions and recommended actions.
Performance Management 30%
- Program and performance monitoring of Regional Operations initiatives that focus on/measure dealer performance and business planning.
- Integrate and support national, regional, district plans and initiatives.
Project Management 30%
- Assist annual, quarterly, and monthly regional projects. Establish and maintain ad hoc analysis, tracking, and reporting of project progress, completion, and review.
- Incorporate BO data into actionable information (Excel, PowerPoint, etc.), develop presentations, and present findings.
- Region champion of Business Objects/Oracle software tools. Lead regional research efforts, data analysis and dissemination.
Budget Management 10%
- Monitor, track, and reconcile department budgets.
- Assist Department Manager as needed for budget analysis.
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