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Job Opening

Relationship Manager, Mid Market

intercom · Sydney, New South Wales · Posted 30 days ago

mgr
5+ yrs expSalesAccount ManagementSaaSRevenue GrowthCustomer RetentionUpsellCross-sellEnterprise Sales

Lead a portfolio of fast-growing SaaS customers and unlock AI-driven expansion opportunities while building a world-class sales organization with deep investment in your growth.

What's the opportunity?

As a Mid-Market Account Executive (Existing Business), you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.

At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.

What will I be doing?

  • Own and grow a portfolio of Fin’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.
  • Engage with executives and operators to uncover pain points, position AI-driven solutions , and tie Fin’s platform directly to business impact.
  • Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.
  • Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
  • Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
  • Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

What skills do I need?

…

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This posting is sourced from intercom's own career site — applying takes you there directly.

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There are 112 open roles at intercom right now. This role centers on SaaS Sales, Enterprise Sales, Account Management, and Revenue Growth.

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