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Renewal Specialist Mumbai
Cyberoam · India · Posted 7 days ago
Own renewal paths for Sophos's existing customers and partners in Mumbai, balancing retention with upsell and cross-sell revenue across sales, finance, and customer success.
As a Renewal Specialist, you will play a critical role in affecting and operating the renewal process for our existing customer base. You will collaborate with cross-functional teams, such as sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities. Ideally, you possess strong people skills, excellent attention to detail, and an understanding of business processes related to customer renewals.
This role is based in Mumbai
• Customer Analysis: Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers.
• Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process. Effectively communicate Sophos renewal offerings.
• Partner Relationship Management: Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process. Proactively identify and resolve potential roadblocks to the renewal process.
• Revenue Optimization: Drive the process of identifying opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey. Work closely with the sales team to drive revenue growth from existing customers.
• Process Improvement: Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience. Identify automation opportunities and leverage technology tools to optimize workflows.
• Collaboration and Communication: Collaborate effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process. Clearly communicate renewal status, risks, and opportunities to relevant stakeholders.
• 1-2 years of experience in Renewal Sales
• Fluent English Language Skills
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This role centers on Renewal Sales, English, Salesforce, and Salesforce Cpq. There are 87 open roles at Cyberoam right now.
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