Retirement Program Manager

About the job Reporting to the U.S. Retirement leader, this individual-contributor role is primarily responsible for the day-to-day delivery and administration of U.S. retirement programs. The role partners closely with internal teams and external vendors to support accurate, complaint, and employee-focused plan operations. Responsibilities include plan administration, governance support, financial management, compliance, vendor oversight, issue resolution, communications, and continuous improvement. Experience with Canadian benefits or other financial benefit programs, such as Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs), is preferred but not required.

Specific Tasks Vary But Work Will Include

• U.S. retirement program delivery: • Serve as the operational lead for assigned U.S. retirement programs, with primary responsibility for accurate, timely, and employee-focused delivery.
• Manage recurring plan administration activities, vendor deliverables, funding and payroll interfaces, reconciliations, reporting, controls, and participant communications.
• Partner with Finance, Controllership, Payroll, Legal, HR, HR Technology, Communications, Procurement, and other stakeholders to resolve issues and deliver program requirements.
• Monitor vendor performance, service levels, fees, risks, and open issues; lead follow-up and escalation through resolution.
• Support plan design changes, annual planning, RFPs, contract reviews, implementations, and other retirement program projects.
• Coordinate required audits, compliance testing, regulatory filings, participant notices, and governance activities in partnership with internal and external experts.
• Prepare materials for retirement plan governance committees, including reports, meeting materials, decisions, and action tracking.
• Review program data, operational trends, participant feedback, market practices, and regulatory developments to identify risks and improvement opportunities.
• Develop recommendations that improve controls, simplify administration, strengthen the employee experience, and support business objectives.
• Research and resolve participant escalations and complex operational issues in coordination with vendors and internal partners.
• Prepare presentations, financial analyses, dashboards, quarterly updates, and executive-ready recommendations.
• Maintain current knowledge of U.S. retirement market practices, regulatory requirements, and industry trends.
• May support Canadian benefits or other financial benefit programs, including HSAs and FSAs, based on business needs and prior experience.

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