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Job Opening

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Robot Operations Manager

Figure AI · San Jose, CA · Posted 105 days ago

$150k–$190konsitemgr
6+ yrs expRobot OperationsJiraTroubleshootingHardware TroubleshootingRoboticsMechanical SystemsHumanoid RobotsOperational Metrics

Lead and scale the Robot Operator team running Figure's humanoids 24/7 in real-world customer deployments, owning uptime and the feedback loop to engineering.

Figure is an AI Robotics company developing autonomous general-purpose humanoid robots. Our mission is to deploy humanoids with human-level intelligence capable of performing a wide range of tasks across commercial and home environments. Figure is headquartered in San Jose, CA and operates with a highly collaborative, hands-on culture.

Our Robot Operations team is responsible for deploying humanoid robots into real-world environments, ensuring reliable operation, and surfacing critical issues to engineering. Operators are on the frontlines running robots continuously, identifying failures, and helping improve system performance through structured feedback and issue reporting.

We are looking for a Robot Operations Manager to lead and scale our Robot Operations team, ensuring operational excellence, high robot uptime, and strong cross-functional coordination with engineering teams.

Responsibilities:

  • Build, train, and lead Figure’s Robot Operator team.
  • Manage 24/7 robot operations, ensuring continuous coverage and successful execution of customer use cases.
  • Oversee shift scheduling and frontline operations, including weekend coverage.
  • Ensure operators properly identify, document, and escalate issues through Jira.
  • Partner closely with engineering teams to troubleshoot operational and robot performance issues.
  • Track operational metrics and drive continuous process improvements.
  • Develop onboarding and training programs for new operators.
  • Promote a culture of safety, accountability, and operational discipline.
  • Support hands-on robot operation and troubleshooting as needed.

Requirements:

…

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Related roles

This role is one of 11 Operations Manager openings in San Jose, CA and centers on Robot Operations, Team Leadership, Hardware Troubleshooting, and Robotics. There are 102 open roles at Figure AI right now.

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