Robot Performance Engineer at Dexory

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together. We're only interested in the best ideas, no matter where they're from. We're doers. Game-changers. Out-of-the-box thinkers who put merit before all else. A group of ambitious and disciplined individuals who are passionate about turning theory into rubber, metal and results.

Purpose. Be the person who actually fixes the robot, and writes down how. Responsibilities

• Take robot issues from L1 and monitoring; triage, diagnose and resolve.
• Work directly on robots: read logs, inspect ROS topics and services, interact with CAN, check and change configuration, disable sensors where safe, restart services; request a version rollback from V&V when a release is implicated.
• Investigate connectivity problems, mapping and annotation issues, tower faults, and mission or deployment failures.
• Know when to stop. Escalate to L3 or Engineering with a clean, evidenced handover - what you saw, what you tried, what you ruled out.
• Write and maintain a playbook for every repeat issue you resolve, so the next person does not start from scratch.
• Train and support L1, Deployment and Service so fewer issues need to reach you; keep the knowledge centre and post-release digest current.
• Feed recurring problems to Fleet Reliability so they are fixed permanently rather than handled repeatedly.

You'll need

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