Security Engineering Manager, Customer Service Security

Do you want to secure Amazon's most customer-centric experiences? As a Security Engineering Manager on the Endpoint Security Team, you'll lead a team that designs, implements, and operates security solutions integral to how Amazon's Customer Service Associates worldwide interact with customers every day.

You'll manage a team of engineers responsible for securing the entire technology stack—from device firmware to cloud-scale data processing—within a DevSecOps organization. Your primary responsibility is identifying security risks and driving them to zero. You'll define the security posture for your organization, establish where gaps in visibility and control exist, and own the strategy to close them. You'll collaborate with development and operations teams across Amazon to ensure security is embedded in every layer of delivery, continuously raising the bar while enabling Customer Service to move fast and innovate.

You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. You'll obsess over securing the CSA-to-customer interaction and enabling Customer Service to delight Amazon's customers.

Key job responsibilities You will independently manage a two-pizza team of engineers, develop their careers, and foster a culture of security ownership and inclusivity. You will build and own mechanisms that identify risks across our technology stack and drive them to resolution. You will be the primary voice of security in our development process—partnering with development and operations teams to ensure security is embedded from design through deployment, not addressed as an afterthought. You will be involved in three-year planning, annual planning, and business updates where our team states our plans and our progress. You will interact with other engineering managers and their teams, data professionals, and product and program teams to build cohesive strategies to secure Customer Service's endpoints.

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