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Seller Onboarding Specialist
Shein · Los Angeles, CA · Posted 17 days ago
Own seller onboarding end-to-end for SHEIN Marketplace, coordinating product, operations, and legal while driving process improvements that shape the seller experience.
We're seeking a full-time Seller Onboarding Specialist for our Los Angeles-based corporate office.
Job Responsibilities
- Onboarding Management: Manage the onboarding process for new sellers on SHEIN Marketplace. Coordinate with cross-functional teams, including product, operations, and legal, to ensure that sellers meet all requirements and standards for selling on SHEIN.
- Seller Support: Provide guidance and support to sellers during the onboarding process. Answer seller questions, resolve issues, and ensure that sellers understand and adhere to SHEIN's policies and procedures.
- Performance Management: Monitor and evaluate seller performance to ensure that they are meeting SHEIN's performance standards. Provide guidance and support to sellers to improve their performance and meet SHEIN's standards.
- Data Analysis: Analyze data on seller performance, market trends, and customer feedback to identify areas for improvement and make data-driven decisions. Develop and implement strategies to improve seller performance and drive growth for SHEIN's Marketplace.
- Process Improvement: Identify areas for process improvement and implement changes to streamline the onboarding process and improve the seller experience.
- Bachelor's degree in business, operations, or a related field, or equivalent experience.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- 3-6+ years of experience in project management, operations management, or customer support, preferably in e-commerce is preferred.
- Bilingual in Mandarin is highly preferred.
- Experience working with international teams is a plus.
- Employee Assistance Program
- Business Travel Accident Insurance
- Employee discounts
- Free weekly catered lunch
- Free swag giveaways
- Annual Holiday Party
#LI-CJ1 Pay Range $30 — $33 USD
This posting is sourced from Shein's own career site — applying takes you there directly.
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This role centers on Communication, Operations Management, Project Management, and Customer Support. There are 17 open roles at Shein right now.
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