Senior Analyst, Strategy & Business Operations - Customer, Pricing & Packaging

Location: Belmont, California. This is an in-office role, four days a week.

Say hello to opportunities.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We are looking for: a Senior Analyst to join our Strategy & Business Operations team. In this role, you will build automated customer analytics products and data pipelines using Python and AI tools to inform pricing and packaging decisions.

Job responsibilities

• Build and maintain live customer journey analytics and Voice of Customer products that combine product usage, support, survey, and CRM data.
• Support pricing and packaging decisions with analysis of plan mix, discounting, and customer behavior, and turn the results into clear recommendations for executives.
• Replace manual data pulls and slide-based reporting with automated pipelines and tools.
• Analyze large datasets with Python and SQL, and document your methods so others can reuse and check them.
• Work with Product, Finance, Sales, and Customer Success to define metrics and keep them consistent across teams.
• Present findings to senior leaders, including the VP and C-suite.

What success looks like in this role

• 3 Months: Master customer data source locations, align on metric definitions with cross-functional partners, ship your first automated data refresh, and deliver an initial pricing analysis.
• 6 Months: Launch automated Voice of Customer and customer journey dashboards, present pricing recommendations to leadership, and publish documented code to a shared repository.
• 12 Months: Fully own end-to-end customer and pricing analytics, retire manual reporting, and deliver strategic analysis that directly shapes executive decision-making.

To succeed in this role you must have experience in:

…