Senior Applied AI Solutions Architect – Amazon Connect, Applied AI

This position sits within the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their technology domains and provide the business and technical expertise that helps our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together, they give our customers the expertise and scale they need to build innovative solutions for their most complex challenges.

Customer experience is being reinvented by applied AI, and Amazon Connect sits at the center of that shift. Our team turns the newest Amazon Connect AI capabilities into working systems and hands-on experiences that customers, sales teams, and partners can actually use. What we build shortens the path from “is this possible?” to “here’s how it works,” accelerates adoption of applied AI on Amazon Connect, and feeds real-world signal back into the product roadmap. The reference architectures, demos, and internal assets you create are often the first thing a customer sees, and the fastest way a global sales team can show the art of the possible.

The Applied AI Solutions Architecture team is hiring a hands-on Solutions Architect to design and deliver AI-first solutions on Amazon Connect. The role has two halves: you build working systems, reference architectures, and internal assets that advance org-level initiatives, and you build Live demos that let sales teams, customers, and partners use production-quality Amazon Connect AI agents.

You work across the full stack, from the user-facing experience down to the integrations and data behind it, anchored on Amazon Connect. The work covers five areas:

Prompt configuration: Design, test, and tune prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents. Evaluate LLM behavior and tune for reliable performance.

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