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Senior Applied AI Solutions Architect — Amazon Connect, Applied AI - Connect Specialist SA
Amazon · Seattle, WA · Posted 10 days ago
Shape how AWS customers integrate Amazon Connect and AI into their most complex contact center architectures, while feeding customer insights back into product roadmaps.
Application deadline: Nov 6, 2026
Amazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and manufacturing.
AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA!
The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
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This role is one of 50 Solutions Architect openings in Seattle, WA and centers on Cloud Architecture, Solution Architecture, Contact Center Systems, and Machine Learning. There are 17,473 open roles at Amazon right now.
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