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Senior Client Education Manager
Benevity · Toronto, Ontario · Posted 6 days ago
The Senior Client Education Manager is a strategic and innovative role responsible for designing and leading a modern, integrated enablement strategy to dramatically improve our client experience and education quality. This role drives the agile content development process, focused on creating high-impact content and strategically using technology to deliver it in a personalized manner. They ensure Benevity's clients are educated, engaged, and equipped to maximize the impact of our industry-leading corporate social responsibility software solutions. This position requires a proven track record in both strategic enablement design and hands-on, high-quality content development.
Strategic leadership and instructional design ecosystem
- Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey.
- Apply expert knowledge of the way people learn to determine what content is built, how it is structured, and how it is served to maximize product adoption, client utilization, and retention.
Content ownership and innovation
- Evaluate and lead the design of the entire client education architecture, focusing on personalizing the journey and structuring content by persona and client lifecycle stage.
- Drive innovation in content delivery, including adaptive learning pathways and integrating generative AI for both content creation and delivery (e.g., AI-powered learning agents).
- Elevate all existing learning assets to ensure accuracy, relevance, and the highest quality learner experience.
- Identify and develop certification programs to position Benevity clients as domain experts and enhance professional credibility.
Collaboration, delivery and evaluation
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This posting is sourced from Benevity's own career site — applying takes you there directly.
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There are 30 open roles at Benevity right now. This role centers on Client Training, Enablement, B2B SaaS, and Agile.
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