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Senior Customer Education Manager, Live Programs
intercom · Dublin, Leinster · Posted 6 days ago
Own the live training program end-to-end, from curriculum to the flagship Fin Academy Live event, and present to C-suite audiences at the largest customers.
What's the opportunity?
Fin's Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. Live programming has the opportunity to genuinely connect with customers in unique ways that cut through the noise to build relationships that drive adoption. As a result, we’re looking for someone who can make this program exceptional.
As our Senior Customer Education Manager, Live Programs, you'll own the live training program end-to-end: designing the curriculum, building and delivering the content, running our flagship Fin Academy Live event, and supporting strategic customers alongside our Deployment Services team. This is a high-visibility role where you'll regularly present to users, admins and C-suite audiences, and shape how Fin shows up in the room.
This role requires travel to support live events and customer engagements throughout the year.
What will I be doing?
- Own the live education program end-to-end by setting the vision, roadmap, and success metrics for what we run, for whom, and to what outcome.
- Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and our annual Fin Academy Live event in order to drive customer outcomes and retention.
- Partner with the Deployment Services team to define, create, and deliver tailored training to Enterprise customers, ensuring their teams are able to manage and scale Fin past the initial deployment.
- Partner with the Customer Education team to plan and maintain a holistic training curriculum that supports our customers’ and company’s objectives to provide a cohesive, end-to-end learning experience across all of Fin Academy’s offerings.
- Continually iterate on offerings to increase their impact on onboarding, feature adoption, and automation rate and to incorporate feedback from customers, partners, and cross-functional teams.
What skills do I need?
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This posting is sourced from intercom's own career site — applying takes you there directly.
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There are 112 open roles at intercom right now. This role centers on Training Experience, SaaS, Professional Services, and Customer Success.
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