Senior Customer Insights Analyst

This is a hybrid position requiring in-office attendance 1 day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.

In a typical day, you might:

• Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
• Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
• Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery
• Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
• Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
• Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.
• Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers.
• Represent customer-driven trends and needs within the Consulting Services team and across Fullstory
• Use AI tools to move faster through customer data — surfacing patterns across session and journey data, drafting first-pass insight summaries, and speeding up prep for customer-facing readouts — while the analysis and the recommendation stay yours.

Here’s what we’re looking for:

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