Senior Customer Quality Engineer

The Customer Quality Engineer is responsible for coordinating the timely investigation and resolution of AutoStore product and service non-conformances. Working as part of an AutoStore non-conformance investigation team, the Customer Quality Engineer will ensure that both the immediate and root causes of the non-conformance are understood, and that the corrective actions are effective in preventing a reoccurrence. The Customer Quality Engineer will work across all departments of AutoStore to ensure that each non-conformance investigation team is correctly staffed. And ensure corrective actions are implemented on time, with minimal disruption to our partners and customers. Success in this role requires a practical and hands-on quality professional who can drive improvements in a fast-growing organization. We are looking for someone who can apply quality principles with sound judgment, focus on solving real business problems, and continuously improve processes without creating unnecessary complexity. Key Responsibilities Customer Quality and Problem Solving Lead end-to-end investigation and resolution of product and service non-conformances at customer sites. Facilitate cross-functional root-cause analysis using structured problem-solving methodologies such as 5 Why, 8D, and similar approaches. Define, coordinate, and verify corrective and preventive actions to ensure effective and timely resolution. Continuous Improvement Analyze quality and operational data to identify trends, recurring issues, and improvement opportunities. Apply Lean, TPS, and continuous-improvement principles to eliminate waste and improve effectiveness. Support the development of practical quality processes, metrics, and governance as AutoStore continues to scale. Collaboration and Influence Build effective relationships across departments to ensure alignment and timely decision-making. Balance customer expectations, technical realities, and business priorities when driving solutions. …

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