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Senior Customer Success Architect
Amplitude · London, England · Posted 60 days ago
We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their careers here at Amplitude.
This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal.
The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.
As a Customer Success Architect, you will:
- Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
- Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Serve as a trusted technical advisor for our customers.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.
You'll be a great addition to the team if you have:
…
This posting is sourced from Amplitude's own career site — applying takes you there directly.
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This role is one of 684 Customer Success Manager openings and centers on SQL, Javascript, Java, and Python. There are 43 open roles at Amplitude right now.
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