Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
Senior Customer Success Manager
Bitsight · Boston, MA · Posted 36 days ago
Mentor junior CSMs while owning 40-60+ high-value customer accounts and driving multi-year strategic outcomes across the cybersecurity market.
About the Role As a Senior CSM, you're a strategic advisor and industry expert managing the most complex, highest-value customer relationships. You don't just ensure customers renew—you lead them to achieve transformational outcomes with Bitsight. You serve as an SME across the organization, mentor other CSMs, drive thought leadership, and influence customer strategy with minimal supervision and a comfortability with independent judgment. Scope You independently own 40-60+ accounts (high spend/growth potential) or a scaled volume of 250+ customer engagements with a focus on moderate-to-high maturity activity. You lead initiatives to improve team processes and may manage your own account assignments, engagement plan and resource alignment. Key Responsibilities
- Own strategic relationships and outcomes for high-value accounts
- Design and execute multi-year strategic account plans
- Conduct executive business reviews demonstrating business impact
- Build and maintain C-suite relationships as a trusted cyber risk advisor
- Drive thought leadership initiatives to elevate customer maturity
- Identify and develop cross-functional expansion opportunities
- Mentor junior CSMs on account strategy and relationships
- Lead initiatives to improve CS processes and practice effectiveness
Competencies
- Strategic visionary: See accounts through 2-3 year lens; anticipate customer needs and competitive positioning
- Executive presence: Command credibility with C-suite stakeholders; navigate complex organizational dynamics
- Industry/technical expertise: In-depth understanding of cyber risk trends, frameworks, threat landscape, and competitive positioning
- Thought leadership: Recognized as SME across organization; contribute to blogs, white papers, marketing events, industry panels
- Mentorship & team leadership: Elevate junior CSMs; help with recruiting; ensure ongoing learning and development
- Cross-functional influence: Represent customer voice in strategy; drive outcomes across teams without direct authority
…
This posting is sourced from Bitsight's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 37 open roles at Bitsight right now. This role is one of 684 Customer Success Manager openings and centers on Customer Success, Account Management, Cybersecurity, and Cyber Risk Management.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.