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Senior Customer Success Manager, Industry
braze · Austin, TX · Posted 73 days ago
As a Senior Customer Success Manager, you will work closely with high-profile established brands to help them realize value from their investment in Braze.
- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing contact with your customers through ad hoc communications, regular check-ins, events, and Executive Business Reviews
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
- In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity
- Act as a point of escalation for customers
- Provide mentorship to junior colleagues
- You will likely spend time onsite with customers and may travel [internationally]
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This posting is sourced from braze's own career site — applying takes you there directly.
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There are 384 open roles at braze right now. This role is one of 9 Customer Success Manager openings in Austin, TX and centers on Customer Success Management, SaaS, Account Management, and 3+ Years Relevant Experience.
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