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Senior Customer Success Manager, International

justworks · New York, NY · Posted 31 days ago

onsitemgr
5+ yrs expCustomer SuccessAccount ManagementRelationship ManagementCustomer RetentionSales StrategyCross-sellUpsellNew Market Expansion

Lead customer success strategy across Justworks' international expansion, owning growth in new markets while building lasting relationships with administrators and decision-makers globally.

You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions. You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change!

As a Senior Customer Success Manager of International, you will play a critical role in enabling Justworks’ international growth. You will work cross-functionally to help architect solutions that scale globally while bringing our customers confidence every step of the way which is paramount in fulfilling our commitment to small businesses and their employees all over the world.

You will be responsible for servicing Justworks customers utilizing our multiple products and platform services, with a focus on international growth. You will be responsible for driving successful adoption and optimization of our international products alongside our core products and platform, ensuring value realization, and extending the lifetime value of the Justworks solution for our customers through cross-sell, upsell and retention strategy.

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There are 112 open roles at justworks right now. This role is one of 17 Customer Success Manager openings in New York, NY and centers on Account Management, Customer Success, Relationship Management, and 5+ Years Professional Experience.

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