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Senior Customer Success Manager, Strategic Partnerships
Bitsight · Boston, MA · Posted 36 days ago
Own a high-value strategic partnership portfolio driving expansion revenue, NRR improvement, and positioning Bitsight's cybersecurity platform at the C-suite level.
About the Role The Strategic Partnerships Customer Success Manager is a senior business operator with a strategic vision, responsible for owning the post-sale success, value adoption, expansion, and retention of Bitsight's most strategic customer accounts; including OEMs (Original Equipment Manufacturers), and Insurance use cases.
Unlike traditional CSM roles, this position emphasizes partner enablement, integration success, operational data scalability, and commercial alignment . You will serve as a trusted strategic advisor to the C-suite and executive leadership at partners who utilize, embed, resell, or operationalize Bitsight capabilities within their own offerings and service delivery models.
This is a role with significant strategic influence in our business. You will own a high-value portfolio (50-80 accounts), responsible for driving measurable success, deployment, adoption maturity, expansion revenue, and long-term retention. You will be accountable for improving net revenue retention, identifying and qualifying expansion opportunities, and positioning critical partnerships for predictable, scalable growth. Beyond your individual portfolio, you will shape and lead the strategic partnerships customer success function, mentor team members, and influence company-wide partner strategy.
This role is ideal for a person with sophisticated strategic judgment who combines deep technical and domain expertise with executive-level relationship management, commercial acumen, and organizational influence. You'll thrive at the intersection of customer success, strategic partnerships, solutions consulting, and revenue acceleration. You will have the autonomy to drive transformational partnerships and the future of how Bitsight scales with strategic partners. If you are hired near one of our offices, 3 days of in-office work is required, if not we also support hybrid/remote working models.
Responsibilities Strategic Account & Revenue Leadership
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This role is one of 113 Customer Success Manager openings in Remote and centers on Customer Success, Strategic Account Management, Executive Communication, and Enterprise SaaS. There are 37 open roles at Bitsight right now.
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