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Senior Dealer Relationship Manager (Southeast-based)
Upstart · United States | Remote · Posted 20 days ago
"Be the dealer's voice in product development: onboard new auto dealer partners across the Southeast and shape the product they use, with up to 50% travel in your market."
Upstart’s Auto Retail Dealer Success Management team is a critical part of the company, voicing the needs and suggestions of our dealer customers in product development. The team builds long-lasting, mutually beneficial dealer relationships focused on delivering quality service and support, and generates retail contracts that satisfy our borrowers’ needs while meeting each dealer’s business goals.
As the Senior Dealer Success Manager – Auto Retail (Southeast) at Upstart, you will play a pivotal role as the main point of contact for dealers in your assigned Southeast market. You’ll drive retail growth, onboard new partners, and serve as the ultimate product ambassador — part consultant, part strategist, and part relationship-builder, bringing the voice of the dealer back to our product and engineering teams.
How you’ll make an impact
- Build and grow your market by meeting with dealership partners in person and virtually, promoting the Upstart Auto Finance program.
- Lead hands-on onboarding and deliver engaging training sessions for new dealer partners.
- Serve as your dealers’ trusted advisor — solving problems, answering questions, and unlocking value
- Partner with cross-functional teams to get dealers what they need, fast.
- Keep accurate, up-to-date records of dealer interactions in Salesforce or a similar customer success platform.
- Bring the voice of the dealer to our product and engineering teams, and continuously seek process improvements that drive better experiences for dealers and car buyers.
Minimum Qualifications
- 5+ years of experience as a Dealer Relationship Manager for an indirect auto finance lender, with a proven track record working with dealers
- Experience in indirect auto finance, F&I, and the dealer finance process
- Experience with Salesforce or a similar CRM/CSM platform
- Ability to analyze data and clearly communicate trends, and ability to travel up to 50%+ within your market
- Preferred location: Southeast United States (GA, TN, AL, MS)
Preferred Qualifications
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This posting is sourced from Upstart's own career site — applying takes you there directly.
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This role centers on Dealer Relationship Management, Indirect Auto Finance, F&i, and Dealer Finance. There are 92 open roles at Upstart right now.
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