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Senior Engineering Manager, Borrower Experience
Upstart · United States | Remote · Posted 6 days ago
Lead a fullstack team reshaping borrower-facing loan management, from the Funded Borrower Dashboard and payment journeys to the Sierra servicing AI agent.
Upstart’s Borrower Experience team builds the experiences that help borrowers manage their loans from funding through final repayment. As part of Servicing, the team owns borrower-facing web and mobile experiences, including the Funded Borrower Dashboard, payment journeys, and Sierra, our servicing AI agent. Our mission is to make managing a loan simple, transparent, and empathetic—helping borrowers make payments, find support, and stay on track.
Our work directly influences borrower trust, payment success, operational efficiency, and Upstart’s financial performance. We partner closely with Product, Design, Operations, Analytics, and Compliance to turn complex servicing needs into intuitive products backed by reliable, scalable systems.
As the Senior Engineering Manager, Borrower Experience, you will lead a team of fullstack engineers with ownership across user interfaces, backend services, APIs, and integrations. Reporting to the Director of Engineering, you will shape technical strategy, develop a high-performing team, and deliver borrower-facing products that balance usability, delivery speed, reliability, and compliance. You will also help modernize our servicing architecture, creating foundations that make it easier to build and improve borrower experiences.
How you’ll make an impact
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This posting is sourced from Upstart's own career site — applying takes you there directly.
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There are 92 open roles at Upstart right now. This role is one of 89 Engineering Manager openings in Remote and centers on Fullstack Engineering, Engineering Management, Frontend Architecture, and Backend Services.
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