Senior Engineering Manager

As a Senior Software Development Manager in the Customer Support Technology team, you will lead critical engineering initiatives that power eBay’s global customer service experience. You will drive the design, development, and operational excellence of systems that enable efficient, intelligent, and personalized support across both digital self-service and especially in agent-assisted channels.

This position is based in Bengaluru, India and will require active collaboration with global teams across North America, Europe, and APAC. Success requires a readiness to work across time zones and occasionally modify working hours to align with customers from different regions.

You’ll lead the creation and integration of scalable platforms that improve customer outcomes and support agent productivity—while developing a world-class engineering team focused on innovation, reliability, and measurable impact. It is expected that the candidate will have solid understanding of computer science fundamentals, especially on SDLC in distributed applications. It’s essential that you will have strong software development experiences with SOA, SOAP web services, Restful APIs, and messaging solutions. This position would be a best fit for someone who has been a technical lead in the past in the development of complex distributed systems. You are expected to be self-motivated, produce high quality work and have strong communication skills in addition to being comfortable working in a matrix-ed environment, collaborating across globally distributed teams.

Key Responsibilities:

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