Senior Engineering Manager, Observability

Available Locations: Austin, TX | New York, NY | Lisbon, Portugal | London, UK

As the Engineering Manager for our Developer Observability Platform you will manage a high-velocity customer-obsessed team. Your mission will be to empower customers by making their telemetry discoverable and actionable in one place.

The team is international and distributed, they move fast and are deeply attuned to customer feedback. They bring a deep range of observability experience from major companies and fast-moving startups. This is a deeply cross-functional role that will need to understand the nuances of monitoring some of our most complex and high volume primitives such as Workers, Workers for Platforms, Agents, and Durable Objects. This is a high-visibility role that will be directly interfacing with some of our biggest customers.

• Deliver excellent customer outcomes above all else. Whatever is required - building, planning, deciding, designing, communicating - you are accountable and get it done.

• Set the technical and product vision along with your PM and Engineers. Build the right thing at the right time.

• Building an observability platform for the current AI driven ecosystem. Agents empower new types of platforms capabilities even as they require new types of observability.

• Own the operational aspects of your platform such as SLOs, incident response, customer escalations, and technical debt. Reliability is its own feature.

• Recruit, mentor, and grow engineers. We have a high bar and expect you to raise it.

• Cultivate a team culture that values fast iteration, high agency, and ownership.

• Work cross-functionally with a range of platform and product teams to instrument and surface meaningful data in actionable ways.

Desirable Skills, Knowledge & Experience

• A minimum of 8 years of relevant industry experience, including at least 4 years managing software engineering teams.

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