Senior Engineering Manager, Operations

Crusoe Cloud is seeking a Senior Manager Engineering, Network Operations to own production reliability for our global network infrastructure, spanning edge, backbone, data center fabric, and GPU cluster interconnects. As our footprint of high-performance compute (HPC) and GPU-based AI infrastructure scales, you will build and lead the team responsible for incident response, root cause analysis, and operational excellence across a growing, 24x7, multi-region network.

You're accountable for the org's operational output: uptime, mean-time-to-resolution, and the rigor of every postmortem. You build and scale the operations team, set the standards for how incidents are handled and prevented, and are a trusted voice in planning conversations with sister Network Operations, Network Deployment, Architecture, and Site Reliability leadership.

WHAT YOU'LL BE WORKING ON:

• Build and Lead the Organization: Own the operations org's structure and growth. Hire and develop Senior and Staff Network Production Operations Engineers across multiple sites and time zones, and build the management layer beneath you as the on-call footprint and device fleet scale.
• Own Production Reliability: Be accountable for uptime across Crusoe's global edge, backbone, data center, and GPU cluster network, directly supporting AI workloads running across thousands of GPUs worldwide.
• Own Incident Response: Set the org's incident command structure, escalation paths, and on-call model. Serve as an executive escalation point during high-severity network events, and ensure stakeholder communication is fast, clear, and accurate.
• Own Root Cause Analysis and Remediation: Hold the org accountable for rigorous RCAs and for tracking remediation plans through to closure. Run cross-team post-incident reviews and drive systemic fixes in partnership with Architecture and Deployment.
• Drive Operational Automation: Champion the shift from manual triage to automated detection, diagnosis, and remediation. Direct investment in tooling built on top of Crusoe's observability stack (streaming telemetry, SNMP, NetFlow, Kentik, Grafana, Prometheus, ThousandEyes) to reduce toil and accelerate MTTR.
• Own SLIs/SLOs: Partner with Architecture and SRE to define, track, and report on network reliability metrics. Hold the org to those targets and escalate when they're at risk.
• Run Executive-Level Cadence: Own operational reporting and risk escalation to Deployment, Architecture, and Site Reliability leadership. Represent the operations org in cross-functional and executive planning.
• Champion Operational Standards: Ensure runbooks, escalation playbooks, and SOPs are current, followed, and continuously improved, with an eye toward what can be scripted or automated rather than performed manually.
• Develop the Next Layer of Leaders: Coach engineers and emerging leads into stronger technical and operational leaders, and build the org's bench strength for future scale.
• Partner Across the Network Organization: Work closely with Deployment leadership on handoff quality from build to production, and with Architecture on feedback from the field that should shape reference designs and standards.

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