Senior Epic Development & Support Engineer

As part of the Epic team, you will be expected to be proficient in all critical functions of the application development and will champion methodologies with a deep understanding of best practices to ensure that quality standards are met. We believe for success you should have flexibility, possess a positive outlook, discernment, and inspire change within a fast-growing environment. This team directly impacts the lives of our healthcare delivery patients by creating systems that allow for efficient, quality, and safe healthcare delivery. You can work knowing you are helping many people each day.

As a Senior Software Development Engineer – Ambulatory, your tasks will include, but are not limited to:

• Managing a team of Epic production support analysts
• Monitor, triage and report out on the assigned production support queues across multiple business units
• Ensure SLAs are met and tickets are resolved in a timely and sound manner
• Continually review and update knowledge articles in partnership with the help desk
• Report out on the status of production support queues, proactively identifying any trends and resolution path
• Build and maintenance of Epic environments
• Lead Discovery calls and provide Level of Effort
• Facilitate design sessions with business leaders and analysts
• Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications
• Lead documentation efforts for discovery and implementation
• Ensure requirements and future state workflows are clearly defined
• Work with Project Managers to identify tasks and associated estimates.

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