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Senior GTM AI Advisor
Outreach · London, England · Posted 38 days ago
Drive AI adoption and measurable business outcomes for enterprise customers while shaping their GTM strategy from manual to intelligent, automated workflows.
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working towards the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
We're looking for a strategic, data-driven Senior GTM AI Advisor to partner with customers in maximising value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realise its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realise value, growth follows.
Location : 2 days/week in the London office is required for this position. No relocation can be offered at this time.
Your Daily Adventures
Customer Outcomes & Value Realisation
• Own a portfolio of customers and ensure they achieve measurable business outcomes
• Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
• Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact
AI Adoption & Enablement
• Educate customers on AI capabilities (e.g., automation, predictive insights, personalisation)
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This posting is sourced from Outreach's own career site — applying takes you there directly.
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This role centers on Customer Success, Account Management, Sales Enablement, and Change Management. There are 19 open roles at Outreach right now.
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