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Senior Implementation Consultant
greenhouse · Eastern or Central Timezone · Posted 29 days ago
Lead enterprise hiring transformations as the customer's trusted guide through complex Greenhouse implementations, with direct influence on product evolution.
Greenhouse is looking for a Senior Implementation Consultant to join our team!
Implementation Consultants help our customers get the Greenhouse platform up and running. With a lot of moving pieces and a big goal to transform hiring, Implementation Consultants are key to ensuring a seamless launch of Greenhouse for our customers.
Who will love this job
- A proud advocate - you stand up for customers while remaining empathetic, responsive, and goal-oriented
- A teacher - you help customers learn and navigate the product and encourage confidence along the way
- A helper - you are engaging, you can easily smooth bumpy roads, and you have a facility for winning hearts and minds
- A consultant - you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers
- A teammate - not only do you possess a keen eye for detail, but you also see the "big picture" and contribute ideas to perfect the Customer Success recipe
- Lead mid-market and enterprise customers through successful implementations and launches
- Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value
- Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks
- Provide support and mentorship by demonstrating knowledge of products, services, and best practices
- Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies
- Advocate for client needs and product requests to Greenhouse's internal support, product, engineering, and sales teams
- Partner with internal teams to ensure a smooth transition for customers post-implementation and work with our technical teams for data migration, integrations, and reporting
- Become a subject matter expert on all Greenhouse products
- Additional projects and responsibilities as business needs require
- Customer-facing experience working with global entities and multiple stakeholders
- 2+ years of experience working with Enterprise customers (1,000+ employees)
- Background delivering complex software implementations and/or technical projects
- Ability to break down terminology and concepts across various audiences
- Experience communicating with a variety of customer personas at leadership levels
- Advanced understanding of Greenhouse Recruiting, a plus
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
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This posting is sourced from greenhouse's own career site — applying takes you there directly.
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This role centers on Enterprise Customer Experience, Complex Software Implementations, Client Communication, and Multi-stakeholder Management. There are 20 open roles at greenhouse right now.
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