Senior IT Systems Administrator

The Global IT team delivers secure, reliable and user-friendly workplace technology for employees across regions, managing employee support, endpoints, identity and access, business applications, IT assets and workplace technology while partnering with Security, People, Finance and external service providers.

As a Senior IT Systems Administrator, you will provide hands-on IT support for the Bay Area office and support employees across the AMER and EMEA regions — administering the macOS endpoint environment, identity and access platform, and core SaaS applications. This is a hands-on senior individual-contributor role combining employee support with systems administration, asset lifecycle management, security compliance, vendor coordination, process improvement and IT project delivery. You will work independently, own complex issues through resolution, and improve how IT services are delivered as the organization evolves. The role requires in-person presence 5 days a week at the Santa Clara office.

IT support and service delivery

• Provide Tier 1 and Tier 2 support for employees across AMER and EMEA, resolving incidents and service requests within agreed service levels.
• Serve as an escalation point for complex endpoint, identity, application and connectivity issues.
• Support employees through Slack, Zoom, email and approved remote-support tools.
• Identify recurring issues and develop documentation, self-service resources and long-term solutions that reduce repeat requests.

Systems and access administration

• Administer Jamf, Okta, VPN, DLP, Google Workspace, Microsoft 365, Slack, Zoom, Adobe and other approved business applications.
• Manage user accounts, application access, groups, SSO, MFA and related identity-management workflows.
• Support onboarding, internal transfers and offboarding by ensuring accounts, access and equipment are provisioned or removed accurately and on time.
• Support periodic access reviews and provide evidence for applicable security and audit requirements.

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