Senior Legal Operations Manager

• Legal Technology Management: Lead the evaluation, implementation, maintenance, and BAU of AI and enterprise legal tech solutions (e.g., CLM, e-billing, Company Front Door, Legal Chatbot). Manage year-long legal technology roadmap planning and lead prioritization based on business value drivers. Build business requirements documents (BRDs) and Standard Operating Procedures (SOPs) in partnership with your IT counterparts, Legal business owners, and cross functional stakeholders. Including the creation and maintenance of process maps and architecture.
• Cross-Functional Alignment: Coordinate directly with IT, InfoSec, Procurement, and Finance to ensure all legal tech solutions align with enterprise architecture and security requirements.
• Change Management & Enablement: Deliver comprehensive change management programs, communication plans, and training materials to drive overall enablement and tool adoption. Build content banks and FAQ’s in place of institutional memory to ensure scalable processes across the global legal team.
• Data & Analytics: Suggest and create operational KPIs with Legal Leadership and build in-system, Tableau, and GCP fueled dashboards to provide real-time visibility into contracts, legal spend, and general strategic insights.
• Financial Planning & Subscriptions: Manage general Legal Operations activities. This includes supporting the legal department’s budgeting activities, intake, renewal, and management of all legal tech and educational subscriptions.

Qualifications Required Experience

• 7+ years of experience in global Legal Operations within a large, fast-paced technology enterprise leading AI implementation, CLM redesign, Self-Service Company Front Door design, chat bot optimization, and Privacy systems.

Project Management: Proven track record in technical PM roles, leading complex, cross-functional programs from strategy through execution using Agile methodologies. Leveraging certifications (e.g., PMP, Lean, Six Sigma, AI Project Mgmt.)

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