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Senior Manager, Customer Success Manager (CSM), NGO
Salesforce · Chicago, IL · Posted 88 days ago
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Job Category Customer Success Job Details
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
In the "Agentic Era," the Marketing & Commerce CSM serves as a Strategic Partner who is truly "at home" in the digital-first world. You speak the customer’s language, fluently discussing ROAS, conversion funnels, and omnichannel orchestration while navigating industry-specific challenges such as peak-season scaling and privacy shifts.
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There are 1,461 open roles at Salesforce right now. This role is one of 684 Customer Success Manager openings and centers on Salesforce, Marketing Cloud, Customer Success Management, and SaaS.
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