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Senior Manager, Customer Support (Voice of the Customer)
Aurora Innovation · Dallas, TX · Posted 99 days ago
Who we are
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn .
What we are looking for
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Senior Manager, Customer Support to lead our Voice of the Customer pillar. Reporting to the Head of Support, you will ensure that the pain points our customers express in their interactions with support shape what Aurora builds and how we operate. Your mandate is to turn support insights into prioritized, actionable signal for Product, Engineering, Safety, and other cross-functional partners – and relentlessly advocate for the most important issues to get fixed. .
In this role, you will
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This posting is sourced from Aurora Innovation's own career site — applying takes you there directly.
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This role is one of a handful of open Customer Support roles in Dallas, TX and centers on Voice Of The Customer (voc), Customer Support, Customer Experience (cx), and Data Analysis. There are 131 open roles at Aurora Innovation right now.
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