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Senior Manager, Field Services
Agility Robotics · Pittsburgh, PA · Posted 6 days ago
Build the field service organization for Digit humanoid robots from the ground up, leading a Deployment Specialist team and owning reliability across customer sites as Agility scales.
About Agility Robotics
Agility Robotics is at the forefront of humanoid robotics, redefining how robots interact with and navigate the human world. Our cutting-edge robots rely on advanced hardware systems, including actuators, motor controllers, sensors, PCBAs, limbs, and end effectors, to perform complex tasks in dynamic and demanding environments.
The Senior Manager, Field Services Engineering is responsible for leading a team of Deployment Specialists and owning field service operations across the entire deployment lifecycle, from initial customer deployment through ongoing support and fleet management. This role combines team leadership, hands-on technical execution, and operational ownership to ensure Agility Robotics’ bipedal robots (Digit) and robotic systems are deployed safely, operate reliably, and deliver customer success in real-world environments.
This individual is accountable for team development, deployment execution, breakdown repair, preventive maintenance schedules, and continuous improvement of field operations. They will work directly alongside Deployment Specialists to support deployments, troubleshoot mechatronics and software issues, conduct root-cause analyses, and resolve escalations while developing standard operating procedures to scale field operations as Agility grows.
The ideal candidate is a hands-on leader who can balance direct technical problem-solving with team development, operational decision-making, and cross-functional collaboration.
Key Responsibilities
People Leadership and Team Development
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This posting is sourced from Agility Robotics's own career site — applying takes you there directly.
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This role centers on Team Leadership, People Management, Field Service Operations, and Hardware Troubleshooting. There are 84 open roles at Agility Robotics right now.
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