Senior Manager, Provider Success- Southeast Region

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

The Senior Manager of Operations, Provider Success (South) is the regional leader accountable for executing Counterpart’s national provider success strategy across the South region. This role owns provider relationships, team performance, and market-level outcomes , ensuring national standards are delivered effectively while adapting execution to local market dynamics.

This role owns results in-region and serves as the primary escalation point for market-specific provider needs.

As a Senior Manager, Provider Success, you will:

Execute Provider Success Strategy

• Execute the national provider success strategy to achieve regional performance goals.
• Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution.
• Drive increased adoption and sustained use of Counterpart Assistant across assigned markets.
• Apply national playbooks and workflows while tailoring execution to local provider and market needs.

Lead Regional Teams and Provider Relationships

• Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers.
• Build and maintain executive-level relationships with key provider partners.
• Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals.
• Own regional staffing, prioritization, and resource allocation decisions.

Drive Market Execution & Feedback

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