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Senior Manager, Solutions Engineering
intercom · Chicago, IL · Posted 6 days ago
Lead the North American Mid Market and Enterprise Solutions Engineering teams for Intercom's AI-first support platform, shaping vertical GTM and winning large complex deals.
What's the opportunity?
We’re seeking a transformational Solutions Engineering leader to lead our Mid Market and Enterprise SE teams in North America. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.
This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.
What will I be doing?
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This posting is sourced from intercom's own career site — applying takes you there directly.
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This role is one of 1,774 Solutions Architect openings and centers on Pre-sales, Solutions Engineering, Team Leadership, and Sales Engineering. There are 112 open roles at intercom right now.
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