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Senior Operations Manager, Partner Management
Chime · Austin, TX · Posted 6 days ago
Own the health and strategy of Chime's only onshore customer operations center, serving as the frontline-to-executive link and cultural leader for the BPO partner site.
This is a high-visibility opportunity to own the health, evolution, and strategic value of a member operations ecosystem at Chime's only onshore customer operations center.
You will lead as one part Operator (running the operations with rigor), one part Strategist (improving the operations by challenging what exists), and one part Influencer (informing the business by turning frontline signals into company decisions). The role carries real executive presence: you'll be the person in the room translating what's happening on the frontline into decisions senior leaders act on. This is an on-site role (location TBD - Austin, San Antonio) — you'll be embedded with the operation you own, not managing it from a distance, and you'll serve as a cultural ambassador for Chime within the partnership (BPO) and a highly effective motivator of front line staff. You will play a hands-on role in daily partner governance, business reviews, escalation management, and operational initiatives that improve frontline execution and member outcomes.
In this role, you can expect to
- Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes.
- Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact.
- Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through.
Improve the Operations
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This posting is sourced from Chime's own career site — applying takes you there directly.
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This role is one of 21 Operations Manager openings in Austin, TX and centers on Partner Management, Bpo Operations, Customer Experience Operations, and Root-cause Analysis. There are 77 open roles at Chime right now.
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