Senior Partner Success Manager

We’re looking for a Senior Partner Success Manager to own the success, implementation, and growth of Benepass’s strategic partner relationships.

You’ll serve as a senior post-sale owner for our partner ecosystem, helping partners implement unique workflows and integrations with Benepass, successfully launch new clients, and create long-term value for their customers. You’ll also own the development of scalable implementation and onboarding practices across a variety of partnership models.

This role will define how Benepass brings new partners and partner-referred clients into the business. You’ll develop the playbooks, templates, training materials, workflows, and operating rhythms that enable consistent, high-quality onboarding as our partner ecosystem grows.

You’ll work closely with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure partners have the resources, communication, and internal support they need to succeed.

PARTNER SUCCESS AND RELATIONSHIP MANAGEMENT

• Own a portfolio of strategic partners and build trusted relationships with their key stakeholders.
• Develop partner success plans, communication cadences, regular check-ins, and business reviews.
• Understand each partner’s business model, client base, goals, and operating needs.
• Serve as the senior point of contact for partner questions, escalations, planning, and ongoing collaboration.
• Identify opportunities to deepen relationships and increase the value Benepass provides to each partner.

IMPLEMENTATION STRATEGY AND SCALABLE ONBOARDING

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