Senior Product Manager

We’re looking for a Senior Product Manager to own Calls & Routing , the core of Aircall’s product. It decides how every call reaches the right person: queues, IVRs, and the reliability behind each conversation. As AI agents take on more customer conversations, this team also owns the moment AI hands a call over to a human, making that escalation fast, smart and seamless. You’ll set the strategy for this area and work with Engineering, Design, Data and Go-to-market to deliver customer and business impact with minimal oversight.

Key Responsibilities

• Customer insights: talk to customers regularly (admins, supervisors and agents), combine qualitative and quantitative data, and identify the most critical product gaps and opportunities.
• Strategy and roadmap: set the strategy for Calls & Routing, help shape the broader domain vision, and build roadmaps with clear rationale. Know when to cut, deprioritize or push back.
• Goals and metrics: define ambitious goals and success metrics, such as adoption, reliability and customer outcomes, tied to Aircall’s objectives.
• Delivery: own delivery end to end. Know when to experiment and when to ship, define go-to-market early with PMM, and partner with Engineering on quality and tech debt.
• Cross-team alignment: align dependencies and make tradeoffs with other product areas, especially the AI teams.
• Proven experience as a Product Manager (typically 5+ years), owning a product area end to end with an engineering team.
• A track record of measurable customer and business impact.
• Strong discovery, prioritization and stakeholder management skills.
• Data-driven and technically fluent, comfortable with complex, high-reliability systems and using AI in your own work.
• B2B SaaS experience; fluent in English.

experience in Telco, CCaaS or cloud telephony, or with AI-powered products.