Senior Product Manager

WHAT WE’RE LOOKING FOR

We are seeking an experienced Senior Product Manager to report to the Senior Director of Product Management and join the core Commerce & Monetization team at SurveyMonkey in India, taking end-to-end ownership of our global billing infrastructure and local payment integrations. As we scale our survey and feedback platform globally, we need a strategic product leader to modernize our subscription billing engines, optimize checkout conversion, and seamlessly handle high-volume recurring transactions. This is an exciting opportunity to shape the financial spine of a globally recognized SaaS brand, directly impacting top-line subscriber growth and enterprise retention.

WHAT YOU’LL BE WORKING ON

• Define and execute the product vision and roadmap for SurveyMonkey’s subscription billing platforms, invoice management, and localized payment ecosystems.
• Partner closely with engineering, finance, tax, and legal teams to design enterprise-grade payout, automated reconciliation, and revenue recognition workflows.
• Integrate and optimize local payment rails (UPI, recurring e-mandates, net banking) alongside global gateways (e.g., Stripe, Adyen) to maximize checkout conversion and subscription renewal rates.
• Leverage payment telemetry and transaction failure data to continuously refine retry algorithms, smart routing rules, and churn mitigation strategies.
• Manage strategic partnerships with global payment service providers (PSPs), acquirers, and financial institutions to ensure regulatory compliance and platform reliability.

WE’D LOVE TO HEAR FROM PEOPLE WITH

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