Senior Product Support Engineer U.S. East

About DataVisor: DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world to protect them from the ever-increasing risk of fraud. These companies include FedEx, SoFi, Affi...

Job Summary: As a Sr. Product Support Engineer, you will provide product and system support to our full portfolio of clients. You may also participate in on-call schedules to help cover off-business hours support. You will need to become an expert user of our end-to-end fraud prevention platform, and provide timely and fast-paced responses to clients via our Zendesk ticket system. You will also work closely with our product team to provide customer feedback on different product usability. The Sr. Product Support Engineer will also work closely with our on-call engineering teams to troubleshoot product and system issues, and will be expected to understand our system architecture. You will need to have clear communication skills to speak with clients directly to figure out the source of their issue, and also give clear explanations once the solution or root cause is found. Come join us!

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