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Senior Product Support Specialist
Roblox · Gurugram, Haryana · Posted 9 days ago
"Own the hardest creator escalations end to end and turn root cause findings into support content that scales across human agents and automated experiences."
The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. Creators are the engine of Roblox. When something breaks for them, whether it is a broken publish flow, a payout that didn't land, an asset that won't upload, how quickly and how well we resolve it directly shapes whether they keep building with us.
You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Senior Product Support Specialist on our Safety Ops Team, you’ll own the hardest escalations end to end, drive root cause analysis with engineering and product partners, and then close the loop by turning what you learn into support content that scales for both our human agents and our automated support experiences.
Additionally, you will serve as a product expert working closely with the Product Support Management team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. You'll operate with a high degree of independence.
Support health and proactive gap identification
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This posting is sourced from Roblox's own career site — applying takes you there directly.
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This role centers on Root Cause Analysis, Technical Support, Escalation Management, and Support Content Authoring. There are 286 open roles at Roblox right now.
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