Senior Professional Services Consultant

Our Professional Services team is the main point of contact with Outreach customers after a sale is complete. We are leading experts on AI agent de livery, Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, we make sure a customer's initial onboarding and implementation are exceptional. We educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs.

As a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased Outreach, and you ensure their onboarding and services experience is exceptional. You provide strategic insight throughout the implementation and partner with customers on overall platform best practices, GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured.

AI is changing how our consultants work. You will use it to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for.

Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.

Your Daily Adventures Will Include

• Serve as the primary point of contact for customers through onboarding and implementation.

• Deliver implementations on time, keeping customer teams up and running against agreed milestones.

• Own delivery of Outreach's AI Agent s — Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent — from configuration and prompt engineering , through adoption.

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